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Oneida Nation Community Resource Guide

Oneida Nation Resources

Oneida Nation Program Closures and Event Cancellations

Oneida COVID-19 Non medical e-mail and phone number 


Phone: 920-869-4481 (x4481)

Please direct clients/callers to this line and/or call the line themselves to try and track down the most accurate information.

Oneida Cultural Wellness  

Contact Latgsi Hill at (920) 496-5398 and/or Susan Reiter at (920) 496-5385 

They are available by phone  

Please see handout in Appendix I for more information

Oneida Economic Support Services

Phone: 920-490-3710 

Still in full operation just not face-to-face.

Please refer to the website for a list of services and contact information 

Oneida EAP Services

EAP services will continue for up to 52 weeks from the effective date of layoff/furlough. 

Please see memo in Appendix I for more information

Oneida Family Services

Phone: 920-490-3701

Oneida HRD Management Team Contact Information 

Hotline: 920-490-3699


Handout in Appendix I for more information 

Oneida Nation Websites

Oneida Nation Website:

Self Service Website: 


Unemployment Application Information

Oneida Nation Unemployment COVID-19 Information

Phone:  (920) 490-3646  

Email or

Provides information on unemployment and has a list of FAQ 

Wisconsin Unemployment 

WI Unemployment FAQ:

Where to go to complete application:

Unemployment Tax Information: 

Also refer to flier in Appendix I

United Way

Operation Community Cares – Brown County

In an effort to consolidate scarce resources, OCC is forming partnerships with local nonprofits to support our area’s most vulnerable populations and those who cannot work due to the “Safer-at-Home” order.   Operation Community Cares screens and deploys volunteers who make home deliveries during this time of need, in partnership with local organizations that supply food and other basic needs items for the deliveries. These services are dependent on supply and demand.  For questions about Operation Community Cares, please contact

Fox Cities

United Way 2-1-1 provides easy, simple access to health and human services, gives callers an opportunity to get or give help, and serves as a hub for community information in times of disaster. 2-1-1 is available 7-days a week, 24-hours a day and is free and confidential for callers.


Oneida Childcare


Sonya Franklin: (920) 869-6864 •

Vicki Vanlaanen: (920) 869-6859 •

Airport Road Child Care / 2965 S. Overland Rd / Oneida

For Tier 1 & Tier 2 Oneida Essential Employees 

Please refer to flier in Appendix I for more information 

Greater Green Bay YMCA 

Childcare Available for Essential Care Workers

Phone:  920.436.9675.

Opportunity Contact Name: Connie Bykoski

Opportunity Contact Information:

In response to the needs of the community, the YMCA School-Age childcare team will extend its Kids’ Day Out, full-day licensed childcare program for children ages 5-12 to include children of all essential personnel. If interested or in need of this program, please contact the school-age child care office.

Salvation Army

Please use the following link to see other updated COVID-19 information pertaining to The Kroc Center.  Green Bay Child Care: The Kroc Center is still providing state-licensed childcare services to the children of essential workers in our community. Anyone interested in enrolling children in childcare can call 920-544-4957

Communication Services (Phone/Internet)

Northern American Communication (Phones) 

(877) 403-5173 

They are a FREE Governmental Service, pending if caller is on some type of subsidized, Medicaid program. The new version offers unlimited talk, text, but no data. Meaning if someone wants to download an app, they would have to use a WiFi somewhere.  1,000 minutes = 16 and ½ hours per MONTH

Outagamie County

Appleton School District Technology Support
For students in the Appleton School District. If you don’t have any access to the internet at home, please contact Technology Services at (920) 997-1399. They will make arrangements for you to get a mobile “hotspot.”

Domestic Violence Services/Shelters

Oneida Domestic Violence Services

Oneida Social Services / Family Services


Wise Women Gathering Place



Continuing to help participants by phone or through Facebook messenger / call or message 

Christine Ann Domestic Abuse Services

920.235.5998 or 800.261.5998

Christine Ann Domestic Abuse Services exists to provide safety to those in our community who are impacted by domestic abuse. We remain open 24/7 for individuals seeking safety from abuse. Please note the following safety changes our organization has set in place until further.

Golden House – Green Bay

Harbor House – Appleton 

Crisis Line available 24/7 at 920-832-1666 or 1-800-970-1171

Strong Hearts – Native Helpline


The Hotline 

Economic Support/Energy Assistance

Oneida Economic Support Services

Phone: 920-490-3710 

Please go to the website for most updated service information. 

Brown County


Brown County Health & Human Services Economic Support

111 N. Jefferson Street

Green Bay, WI 54305

Phone: (920) 448-6460


Hours: Monday – Friday, 8 am – 4:30 pm

Brown County Health & Human Services Economic Support administers the Wisconsin Home Energy Assistance Program (WHEAP). WHEAP provides assistance with heating costs and non-heating electric costs. A one-time payment is available between October 1 and May 15 of each year. Most fuel types are eligible to receive assistance. Whether you use wood, propane, natural gas, electricity, or fuel oil to heat your home, energy assistance is available if you qualify.  A household may qualify for crisis assistance if you have no heat, have received a disconnect notice from the heating vendor or are nearly out of bulk fuel and cannot afford to purchase more.

Catholic Charities – Green Bay

Green Bay: 920-272-8234

CC offers financial services including: budget counseling, housing counseling, bankruptcy services, homebuyer education and foreclosure prevention.


Outagamie County



(920) 738-9635

Provides social services for economically disadvantaged or otherwise vulnerable individuals. They qualify as an essential service during this “Safe at Home” order. 


(920) 886-1000 


Based at the Goodwill Community Campus, 1800 Appleton Road, Menasha, with offices in Green Bay and Oshkosh. Also available throughout Wisconsin by phone at 800-366-8161.

FISC is the Financial Information and Service Center, a program of Goodwill Industries of North Central Wisconsin that offers personal counseling on a variety of financial matters — credit cards, bankruptcy, budgeting, student loans and more. Our counselors can help you understand your credit score, or deal with foreclosure or delinquent mortgage.




Center for Veterans Issues

920-435-5495 Phone

920-435-5630 Fax

They are still providing remote services including intake through temporary financial assistance and case management.    To refer a client for the Center for Veterans Issues, SSVF services, please fill out the attached form (see Appendix I for form or check website).   You may return the form via email to or via fax to 920-435-5630.    

This streamlined process allows us to quickly assist and screen potential clients as well as track referral sources for our reporting purposes.  Please know that qualified clients must meet the following criteria:

  1. Must be a veteran with active duty (if they were in the Army National Guard, they must have been deployed to qualify)
  2. Must be the HUD definition of homeless which means living in a shelter/program, staying in a hotel paid for by a program, or staying somewhere not meant for habitation (i.e. car, storage facility etc.) or at imminent risk of homelessness.  Doubled up with friends or relatives does not count as being homeless.
  3. Veteran’s service discharge status must not be dishonorable(all vets must have their DD214 to verify this information)
  4. Must meet income and asset requirements.  Please have accurate details on work hours, wage, VA pension, Service Connect, etc.-this information  will then be screen when the referral form is sent to us.  Assets must be under $5000 in value.

NOTE:  All prevention clients must have two documented denials for financial assistance prior to enrolling for services.

Elder Services

Aging Disability Resource Center (ADRC) for Brown & Outagamie

Food Programs

Oneida Economic Support Services-Food Programs


Phone: 920-490-3710

Oneida Emergency Food Pantry 

Facebook page:

(FB page updated regularly)

Can complete applications on line. Apply online at:

N7372 Water Circle Place Phone: 920-869-6165 

Service hours: Tuesdays 10 a.m. – 2 p.m. and Thursdays 10 a.m. – 2p.m. 

If new, there will be quick orientation/application meeting. Please bring a tribal id and proof of Income and/or income/layoff information 

Oneida Elder Meal Services

Other Elder Meal Resources:

• Brown County residents call ADRC @ (920) 448-4303 before 11 A.M. daily for meal requests. Pick up is next to the building or complete an application for home delivered meals @

• Outagamie County residents call ADRC @ 1-866-739-2372 for meal pick up options. Frozen meal pick up option in Seymour @ Municipal Building or homebound elders can call 1-866-739-2372 to complete application over the phone to have meals delivered. 

Oneida Food Distribution Program 

N7360 Water Circle Place Phone: 920-869-1041 

Service hours: Monday – Thursday 8a.m.-12p.m. and 1p.m.-4p.m. Fridays 8a.m.-12p.m. 

Call for income eligibility 

Apply at:

Oneida Nation School System 


Free Meals being provided via ONSS are available for all children under age 18 in the household of a ONSS student 

Monday – Friday 10:15a.m. – 11:00a.m. (until Friday, April 3, 2020) 

Locations: Oneida Civic Center, Oneida County H (Cliff Webster building), Norbert Hill Center, Three Sisters Head Start building

Oneida Market – One Stop

501 Packerland Dr. 

See Appendix I for listing of products

Call for more updated information 



Brown County


Brown County School Districts Providing Meals

You can find out what is being served each day by visiting and selecting one of the schools where the meals are being served. Meal sites are listed below.

Go Valley Kids

Food and lunches for kids impacted by the COVID-19 pandemic 

Provides information on participating restaurants and other community resources

Has resources for Appleton, De Pere, Freedom, Green Bay, Hortonville, Kaukauna, Kimberly, Little Chute, Menasha, Neenah, and Oshkosh

Manna for Life

1545 University Ave. 

Green Bay, WI 54302

Phone: 920-437-3629

Drive-up for food pickup due to COVID-19

Monday Tuesday and Wednesday 

For “Produce” Items Drive Up 10am to 1pm

Only need your name, address and how many in the home

No ID or paperwork needed


For Grocery items Drive-up 10am to 1pm

Only need your name, address and how many in the home

No ID or paperwork needed

Operation Community Cares 


You are able to make 3 request(s) per month. Only 3 deliveries per address per month.  Your request will be reviewed by OCC staff as soon as possible.


When items are ready for delivery, we will deliver your items within 24-48 hours.  If we have a trouble locating you, an OCC driver will contact you to at the phone number you provide to clarify delivery instructions.

Paul’s Pantry

St. Mark Food Pantry

De Pere, WI – 54115
(920) 784-1113
Please call the food pantries to confirm that the hours have not changed. We do our best to provide full information and details, but food pantries often change their hours without notifying us. We do not want you to waste your time visiting a pantry that is not open.

Salvation Army

If you are not currently scheduled to receive pantry services but are in need of groceries and would like to sign up, please call our Social Services Office at 920-593-2379

1. Pantry Program – We have been distributing groceries outside of the Corps Community Center on the Norwood Ave/East side of the building in the afternoon, 5 days a week. Clients are still asked to set up a time for pick-up and come to the lot off of Mather and Norwood at their scheduled pantry pick-up time. Prior to COVID-19, the pantry program served an average of 57 households per week, in the month of March the average rose to 81 households per week.

The Pantry Program has also been distributing groceries on Fridays at Eisenhower School. These groceries are intended to provide families with for the weekend when the Green Bay School District lunches aren’t available.

2. Noon Lunch Program – Served from 11:30am to 12:30pm outside of the Corps Community Center on the Union Court/West side of the building. Free to the public. Anyone in need can walk up or drive-thru and receive a meal to go. We went from serving an average of 80-100 meals per day prior to COVID-19 and have been recently serving an average of 200+ meals a day. 

Paul’s Pantry


Outagamie County


Food Pantry List

Current list of Appleton food pantries.

Appleton Area School District

Go to website for the most current information and pick-up locations 

For: AASD Families and Community Members
Free meals can be picked up at 11 AASD locations, Monday through Friday, at the times indicated. Pick-up locations will be set up so families do not need to enter the school to receive meals. All meals will be served in a “grab and go” fashion and will include milk. Meals will include a pre-packaged lunch for the current day, and prepacked breakfast for the next day.

Pick-up locations at the seven elementary schools will be in the main parking lot, please look for the white AASD food service truck.

Boys & Girls Club of the Fox Valley

Contact: Preben at

Go online to complete a onetime application form and for most updated information 

St. Joseph Food Program

1465A Opportunity Way

Menasha, WI 54952

Phone: (920) 734-9461

Fax: (920) 920-734-9594

During this time of health crisis, St. Joseph Food Program will continue to serve the Fox Valley community to the best of our ability. Go to the website for updated hours of service and food pick-up instructions. 

Prior to coming to the office to pick up food, call to schedule a telephone interview. An interviewer will contact you within 24 hours between the hours of 9 am – 12 pm. You can call the office at 920-734-9461 x 309 so that we can arrange for an interviewer to call you for a phone interview. You will then be entered into our system so that you can pick up food. Your active card will allow you to pick up food on a weekly basis.

WIC Information

Wisconsin WIC

WIC via Oneida Community Health Center (please also refer to Appendix I)

525 Airport Road
PO Box 365
Oneida, WI 54155
Telephone: 920-869-4837

WIC Brown County NEW Community Clinic

622 Bodart St.
Green Bay, WI 54301
Telephone: 920-437-8368
Fax: 920-437-9480

610 South Broadway
Green Bay, WI 54303
Telephone: 920-431-0243
Fax: 920-431-0248

WIC Outagamie County Department of Health and Human Services 

320 South Walnut St. 

Appleton, WI 54911

Phone: 920-832-5109

Fax: 920-932-5110


Oneida Economic Support Services


Phone: 920-490-3710 

Brown County

Freedom House Ministries


Check website for eligibility and application process.  


Goodwill NCW 

1800 Appleton Road

Menasha, WI 54952

The GoodNeighbor program is just one way Goodwill NCW partners with community organizations. This program provides emergency assistance — on a referral basis only — to agency clients, allowing them to select products from our retail stores. 

Integrated Community Solutions

ICS will assist with rental payments, homeownership, and, above all, self-sufficiency for eligible applicants. Within these programs, ICS links clients to educational programs, job training, community service opportunities and other resources to pursue a better, empowered lifestyle.


– The ICS Green Bay office will be open Monday – Thursday from 8:00am – 4:30pm

– The ICS West Bend office will be open Wednesday – Thursday from 8:00am – 4:30pm (starting Wednesday, April 22nd)

As described by officials, this is ICS’ effort towards a “rolling recovery”.

The ICS Green Bay office lobby will be open to pick-up and drop off documents and we will have a limited number of staff working from our office ICS will still be abiding by the social distancing requirements, therefore will we not be holding any face to face client meetings nor attending any client or community based face to face meetings.  The West Bend office will be abiding by the same social distancing guidelines.


Phone: 920-448-3075


Financial Capabilities, Foreclosure Prevention, Homebuyer Education, Pre-Purchase Counseling, Down Payment and Closing Cost Assistance, Home Equity Conversion Mortgage (HECM) Counseling  Home & Life Workshops. 

Salvation Army

Rent and Utility Assistance – Those in need of assistance can call 920-593-2379 to schedule an appointment with a case worker. Appointments will be conducted by phone and not in-person until further notice. 

Transitional Housing – Our transitional housing team is still operating and our case workers are conducting phone appointments. If necessary, they will be conducting home visits, but calling ahead of time to make sure no one is ill. We will provide pantry to our transitional housing clients by letting them know we are making a delivery and leaving it at the door.

St. John’s Homeless Shelter:

St. John’s Homeless Shelter | Micah Center | Wellspring 920-617-8700 ext. 109 or

Beginning Wednesday, March 18, St. John’s Homeless Shelter will begin operating two 24-hour shelter sites, one at our Shelter and the other at a downtown area church, providing for the continuous care of those vulnerable adults who would otherwise be on the streets during this health crisis. By operating two emergency shelter sites, we are able to create smaller groups of guests and promote social distancing to help mitigate the possibility of community spread of the COVID-19 virus. While there have been no cases of COVID-19 in Brown County or among our guests, we have been in communication with local health officials, and we are prepared if a guest at our shelter were to test positive for the COVID-19 virus. Lastly, in order to expand our shelter services as outlined above, we will temporarily close our daytime centers, the Micah Center and Wellspring.

Transformation House, Inc.

Green Bay, WI   920-857-9611 

The facility operates 24/7, 365 days a year. New intakes can present to 430 S. Clay Street Mon-Fri 9a-4p to complete the intake process. Please visit our website and Facebook page for more information 

Outagamie County

Homeless Connections


400 North Division Street
Appleton, WI 54911
Call first to allow them to assess the situation 

Pillars Family Shelter

400 N Division St, Appleton


To get on the waiting list for the family shelter, please go in person to the shelter 


Oneida Elder Services

Dialysis Appointments Only At This Time

Contact OCHC for more information 

Green Bay Transit  

There are approx. 11 buses operating right now.

They are using rear door access only.  Seats are marked where riders can sit.  This allows for the social distancing requirements.  Caution tape blocks off areas.

The Transit Commission has temporarily suspended fees at this time.

MTM transportation

To schedule transportation: Call 866-907-1493 

Non-emergency medical transportation. 

MTM, Inc. arranges transportation for eligible Medicaid and BadgerCare Plus members throughout the state to their covered preventative and life-sustaining medical appointments. 

To schedule transportation call at least two business days in advance, unless your trip is urgent. If you call less than two business days prior to your appointment and the trip is not urgent, we might ask you to reschedule your appointment. Members and medical facilities may also conveniently schedule transportation online. For TTY services, call 711.

Medical Resources

Oneida Community Health Center 

525 Airport Road
PO Box 365
Oneida, WI 54155
Telephone: 920-869-2711 

Patients are encouraged to contact the Health Center Triage for specific requests. 


Telemedicine Care Coverage

Strue’s Pharmacy

Telephone: 920-437-4750

Option for Pharmacy delivery

For those who voluntarily want to switch from OCHC to STEUS due to various reasons i.e. transportation. If they switch to STREUS they have to fill out paperwork, Have MEDICAID to have FREE delivery. They can do bubble wraps, create an account to be billed once a month or pick a family member to get the bill and pay that way. 

AODA/Mental Health




Contact Info

Web Address


(920) 869-2718


 12 Step-based Video or Chat Meetings


Al-anon (National)

Family Recovery Journey

Facebook – Family Recovery Journey

Med-Assisted Treatment



Recovery Realm  


Sacred Connections




Wellbriety – Al-anaon speaker tapes

Wellbriety – Circles/Meetings

Appendix I

Appendix II

Coping and MH with Hyperlinks to Handouts

PFA Handouts (seeking social support; giving social support; what you may experience; tips for relaxation; alcohol, medication, and drug use after disaster; parent tips (for all ages from toddler to teen); tips for adults after a disaster)

PFA: PFA for Healthcare Professionals

PFA: PFA Provider Care:

PFA: Survivor Current Needs Checklist (a really nice checklist that can be used when helping clients determine needs and levels of functioning)

PFA: Trauma and PTSD: Tips for Relaxation

Acceptance and Commitment Therapy (ACT) for COVID-19 Handout


Checklist for Older Adults

Coping with a Disaster or Traumatic Event handout:

COVID-19: Guidance and Advice for Older People:

Coloring Books for Children: 

Native Wellness Institute Coloring Book:

The Shoes Coloring Book by Louie Gong:

Things to Color from Mother Earth: An Ojibwe Coloring Book:

Definition of social distancing, isolation, and quarantine, and how to cope:  

Helping Children Cope During and After a Disaster: A Resource for Parents and Caregivers:

How to Cope with Sheltering in Place:


How to Cope with Stress: 

How to Respond Effectively to COVID19– FACE COVID (ACT Video)

Keeping Your Distance to Stay Safe: Social-Distancing

Older Adults and Disasters: How to Be Prepared and Assist Others

Reducing Stigma Related to COVID-19: 


Taking Care of Your Behavioral Health during an Infectious Disease (SAMHSA) outbreak:  


Taking Care of Your Emotional Health:

Talking with Children: Tips for Caregivers, Parents, and Teachers during Infections Disease Outbreaks: 


Tips for Disaster Responder: Preventing and Managing Stress:


Tips for Survivors: Coping with Anger after a Disaster or Other Traumatic Events (SAMHSA): and 


Tips for Teens: Coping with Anger after a Disaster or Other Traumatic Event (SAMHSA): 


Phone Apps

Phone Apps for Managing and Reducing Stress

Managing stress is a skill that everyone needs to develop. Whether it’s a daily battle or an occasional flare, the effects of stress take a toll on our productivity and, more important, our health. Fortunately, new tools can bring stress management within easy reach.

Here are some apps found for managing and reducing stress.

Psychological First Aid: (free) 

Lets responders review PFA guidelines and assess their readiness to deliver PFA in the field. The app provides additional support when the responder is in the field by providing tips on different survivor groups (infant/toddler, preschool, school-age, adolescent, adult) and keeping track of survivor concerns and referral needs. Resource links are included to facilitate referrals. PFA Mobile™ supplements other resources that trained individuals utilize before, during, and after a disaster response. This is the iOS version of the app.

PTSD Coach: (free)

PTSD Coach was designed for those who have, or may have, posttraumatic stress disorder (PTSD). This app provides you with education about PTSD, information about professional care, a self-assessment for PTSD, opportunities to find support, and tools that can help you manage the stresses of daily life with PTSD. Tools range from relaxation skills and positive self-talk to anger management and other common self-help strategies. You can customize tools based on your preferences and can integrate your own contacts, photos, and music. This app can be used by people who are in treatment as well as those who are not.

PTSD Coach was created by VA’s National Center for PTSD and DoD’s National Center for Telehealth & Technology.

Breath: (free)

Smartphone app with instructions and exercises in diaphragmatic breathing, a documented stress-management skill. Includes detailed information on the effects of stress on the body.

DBT Coach: (Dialectical Behavioral Therapy): (free)

This is a comprehensive DBT app that exists today with easy to follow visual tools.
Learn and practice DBT skills using video lessons and fun animations which helps you to remember skills longer. Features over 100 videos and 200+ animations. You can also take notes on these lessons for future use.

CALM: (free)

It should come as no surprise that Calm is designed to help you be calm. With stunning backgrounds that you can stare at for ages, and a range of meditations, Calm provides a space for you to get away from it all, without having to go anywhere. You must create and account, has some good tools for relaxation and meditation, mental fitness, sleep, and music. Many of the tools are locked and can only be unlocked with in-app purchases.

Colorfy: (free)

The mindfulness coloring book has become digital! Colorfy provides flowing and relaxing shapes and patterns for you to color, allowing you time out from the hustle and bustle of everyday life.  Free, but with limited number of pictures. In-app purchases available but they do not seem necessary for use. Can be a helpful distraction, similar to coloring in a book, but does not offer specific counseling skills

Headspace: (free)

“A gym membership for the mind,” Headspace provides a series of guided meditation sessions and mindfulness training. A free trial is available with additional sessions available by subscription. Seems like it has useful skills, but only offers a 5 day free trial with many of the tools locked until purchased 

Mindshift: (free)

Mental health issues can affect people of all ages, so it’s fantastic that an app like Mindshift has been developed. Designed primarily for teens and young adults, Mind shift focuses on issues that cause stress and anxiety within that age group. You must create an account, but very helpful with teaching about certain symptoms, with a feeling scale and tracking tools.

Additional/Contact Info